Support
Returns & refunds
Straightforward, within the limits that apply to supplements.
Unopened products
Unopened products in their original, sealed packaging can be returned within 30 days of delivery for a refund or exchange. Return shipping is for the customer's account unless the return is our error.
Opened products
For health and safety reasons, opened supplements cannot be resold and are not eligible for a general return. If there is a quality problem with an opened product, contact us — we will assess it individually.
Damaged or incorrect orders
If your order arrives damaged, incomplete or incorrect, contact us within 7 days with photographs. We will arrange a replacement or refund at no cost to you.
Refund processing
Approved refunds are processed to the original payment method within 5–10 business days of us receiving the returned goods.
Your consumer rights
Nothing in this policy limits your rights under the South African Consumer Protection Act.