Returns & refunds

Unopened products

Unopened products in their original, sealed packaging can be returned within 30 days of delivery for a refund or exchange. Return shipping is for the customer's account unless the return is our error.

Opened or used electronics

A change-of-mind return may be limited once seals are broken or a device has been paired and used. If there is a fault or the product does not match its description, contact us so it can be assessed under applicable law.

Damaged or incorrect orders

If your order arrives damaged, incomplete or incorrect, contact us within 7 days with photographs. We will arrange a replacement or refund at no cost to you.

Refund processing

Approved refunds are processed to the original payment method within 5–10 business days of us receiving the returned goods.

Your consumer rights

Nothing in this policy limits your rights under the South African Consumer Protection Act.